Citymesh – Planning & Administrative Support Officer (Temporary)
Your impact at Citymesh
As a Planning & Administrative Support Officer, you'll temporarily join our planning team and help keep daily operations running smoothly.
You'll play an important role in connecting customers, technicians and internal colleagues. From scheduling installations and repairs to following up on requests and tickets, you'll make sure everything stays organised and everyone has the information they need.
We're looking for someone who can jump in quickly, enjoys bringing structure to a busy environment and feels comfortable learning new processes and systems.
More specifically, you'll be responsible for:
Planning & scheduling: Coordinating and rescheduling installations, interventions and repairs in close collaboration with customers, technicians and colleagues.
Administrative follow-up: Accurately processing and following up on orders, tickets and customer requests in our systems.
Customer communication: Assisting customers and partners professionally via phone, email and chat, keeping them informed about their appointments.
Internal collaboration: Working closely with technicians and colleagues to resolve scheduling questions and keep operations running efficiently.
Daily support: Helping the team stay on top of open requests, keeping the planning organised and ensuring administrative tasks are handled on time.
What do you bring to the table?
You have several years of experience in an administrative or support role. Previous experience in planning or scheduling is a strong plus.
You're fluent in both Dutch and French, written and spoken.
Working in a structured and accurate way comes naturally to you, even when juggling several tasks at once.
With your customer-focused mindset and strong communication skills, you easily connect with customers and colleagues.
New software and digital tools don't scare you. You're a quick learner who easily finds their way around new systems.
You work independently, take initiative and enjoy helping colleagues move things forward.
You're available to start immediately and can quickly get up to speed with our way of working.
What we offer
An attractive salary package, based on your experience, including meal vouchers worth €8 per working day.
A temporary assignment with an immediate start until the end of December 2026, through a temporary employment agency. Full-time or 4/5 employment is possible.
Hybrid working: your initial training (1–2 days) will take place in Sint-Niklaas. Afterwards, you'll preferably work two days a week from our Oostkamp office, combined with working from home.
A varied role in a dynamic telecom environment, where no two days are quite the same.
An enthusiastic team of colleagues who will help you settle in quickly, with teamwork and a good sense of humour at the heart of what we do.
Food brings us together: fresh fruit on Mondays, delicious soup three times a week and fries on Fridays. And every now and then, there's pizza, sushi or a fun afterwork gathering.
Our Oostkamp office is easily accessible, with plenty of parking spaces and EV charging stations right outside.
Curious for more?
Are you available to start soon and ready to temporarily strengthen our planning team? We'd love to hear from you and get to know you soon!