Support Engineer Telecom (NL/Remote)

At Citymesh, we’re not just a telecom company; we’re a European leader in B2B connectivity. From 0G to 5G, we’re reshaping the Belgian telecom market by offering innovative, lean and tailored connectivity solutions for enterprises, cities and industries.
As a Support Engineer Telecom, you’ll be part of our dynamic Connect team. You’ll be the go-to technical contact for customers and partners, troubleshooting network and connectivity issues, guiding installations and ensuring a top-quality customer experience – all while working fully remote.

Here's what you'll dive into:

• Provide 1st and 2nd line support for our internet, fixed telephony and mobile solutions

• Troubleshoot complex network issues (modems/routers, WAN/LAN, VoIP, SIP, GPON, TCP/IP, DNS, etc.)

• Assist customers and partners with installations, configurations and escalations

• Document solutions and share knowledge with colleagues

• Take part in an on-call rotation (evenings or Saturdays once every 4–5 weeks)

Must Have Qualities & Talents

• At least 1–2 years of experience as a support engineer in telecom or IT, with a proven ability to solve complex technical issues and work efficiently with CRM systems and collaboration tools.

• Solid understanding of modems, routers, and network technologies such as xDSL, GPON, VoIP, SIP, WAN/LAN, TCP/IP, and DNS is a strong asset.

• Brings strong analytical and troubleshooting skills, with a structured and accurate approach to documenting support activities.

• Communicates fluently in both Dutch and English, written and spoken. French is a plus.

• Flexible in working hours, available for 4 to 5 morning/evening shifts per month and one Saturday shift every 4 to 5 weeks.

• Fully remote work is required, with a reliable internet connection and occasional visits to our offices in Sint-Niklaas or Oostkamp for onboarding or team events.

What We Offer

At Citymesh you will be part of an enthusiastic and ambitious team in which we greatly value your own input and believe in the growth of each of our employees.

We offer you a great opportunity to work for a fast-growing and innovative employer that operates as a challenger in the Belgian telecom market. Next to this, we also offer a wide range of benefits, including:

• A full-time permanent telework contract. We provide our teleworkers with the necessary ICT equipment and, if desired, a desk and office chair, on loan.

• An attractive salary package with fringe benefits such as meal vouchers (€8/day), eco vouchers, health insurance, CAO90 bonus, year-end bonus, net expense allowance, and an annual sector bonus in line with PC 200.

• A cafetaria plan allowing you to optimize your salary with options such as multimedia, reimbursement of fuel or charging costs, individual health insurance, and pension savings.

• A mobile phone subscription with 50GB data and free home internet

• The option of bike leasing.

• A modern, welcoming work environment where colleagues take center stage, making sure you feel truly at home.

• You work 40 hours per week, meaning that on top of your statutory holidays (20 days), you also receive 12 additional days off per year (in case of a full-time employment).

Curious For More?

If you're ready to be part of an enthusiastic and ambitious team at Citymesh, where your input is highly valued, and your growth is a priority, we’d love to hear from you! Apply today and join us in reshaping the connectivity future.