Customer Care Officer

At Citymesh, we’re not just a telecom company; we’re a European leader in B2B connectivity. From 0G to 5G, we’re reshaping the Belgian telecom market by offering innovative, lean, and tailored connectivity solutions for enterprises, cities, and industries.

Citymesh Connect plays a vital role in ensuring smooth, customer-focused operations that directly impact our success.
As a Customer Care Officer, you’ll be the first point of contact for both residential and business customers. You’ll handle questions, service requests and ensure accurate follow-up with every interaction – all while working fully remotely.

Here’s what you’ll dive into:

• Act as the first point of contact for Citymesh Connect customers, handling questions and service requests with professionalism

• Ensure accurate follow-up and proper administration in our IT and ERP systems

• Collaborate closely with teammates and other departments to deliver a seamless customer experience

• Manage challenging situations with empathy and keep a clear overview under pressure

Must Have Qualities & Talents

• Strong interest in internet and mobile communication services, with experience in administration, customer service or commercial support as a plus

• Fluent in Dutch, French and English; full bilingualism (NL/FR) is a strong advantage

• Skilled with IT systems and business software (ERP knowledge is a bonus) and able to handle multiple tasks accurately and under pressure

• Customer-focused, professional in communication, and a true team player who enjoys collaborating

• Willing to attend occasional training or meetings and be on-site in Sint-Niklaas one day every two weeks

What We Offer

At Citymesh you will be part of an enthusiastic and ambitious team in which we greatly value your own input and believe in the growth of each of our employees. Expect a thorough commercial and technical onboarding and training and a close-knit, supportive team led by an outstanding team leader

We offer you a great opportunity to work for a fast-growing and innovative employer that operates as a challenger in the Belgian telecom market. Next to this, we also offer a wide range of benefits, including:

• A full-time permanent telework contract. Of course, you must be willing to occasionally visit our office in Sint-Niklaas or Oostkamp for onboarding, training, meetings, team building and social events. We provide our teleworkers with the necessary ICT equipment and, if desired, a desk and office chair, on loan.

• An attractive salary package with fringe benefits such as meal vouchers (€8/day), eco vouchers, health insurance, CAO90 bonus, a year-end bonus, a net expense allowance, and an annual sector bonus in line with PC 200.

• A cafeteria plan allowing you to optimize your salary with options such as multimedia, reimbursement of fuel or charging costs, individual health insurance, and pension savings.

• A mobile phone subscription with 50GB data and free home internet

• The option of bike leasing.

• A modern, welcoming work environment where colleagues take center stage, making sure you feel truly at home.

• You work 40 hours per week, meaning that on top of your statutory holidays (20 days), you also receive 12 additional days off per year (for full-time employment).

Curious For More?

If you're ready to be part of an enthusiastic and ambitious team at Citymesh, where your input is highly valued, and your growth is a priority, we’d love to hear from you! Apply today and join us in reshaping the future.